Hey Clay - 3 Cans | Horse

At Whisper & Wild we are doing our best to protect the environment with a few sustainability initiatives. 

When making an online order your package will arrive in a 100% home compostable courier bag. All orders are wrapped in acid free tissue wrap, paper stickers & paper packaging tape. Also in store and at every other customer touchpoint we are also making changes to reduce our carbon footprint, every little bit makes a difference!

We will reuse any packaging and supplies where possible.

Working days are Tuesday - Friday. All orders placed outside of working hours will be picked, packed and on the courier the next working day.

Domestic Shipping 

'Free Shipping' on all NZ orders over $100. To qualify for free shipping, you must spend $100 or more.

Orders under $100 are charged at a flat rate of NZ $8.00. If you live in an Rural Area, shipping is charged at a flat rate of $10.00. Please ensure you select the correct shipping methods.

For New Zealand, please allow 2-5 working days for delivery on stocked items.
If you require Express Post options, please contact us for a quote via hello@whisperandwild.co.nz

Any sales or busy store periods may have an extended wait time. This will be advertised along with any sale promotions.

Bulk Items

Due to the nature of some products, we stock having larger size and shape they will automatically be charged bulk freight at $14.00. This will void the free shipping charge as we need to charge appropriately for the items to be sent. 

Australia and Rest of the World Shipping.

For orders outside of New Zealand, we have set a flat rate of $40nzd, this excludes larger bulky items. We will arrange a quote if needed.  

Should you wish for some alternative shipping options, please email us prior to placing your order at hello@whisperandwild.co.nz

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@whisperandwild.co.nz. If your return is accepted, we will email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items are to be returned at consumer expense.

Please return to,

Whisper & Wild

9 Courtville Place

Invercargill, 9810

Alternatively you can always contact us for any return question at hello@whisperandwild.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items will be returned at expense of the purchaser and another item will be sent on our expense.

In terms of this not being applicable a refund will be made in the form of store credit.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on pre-sale, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us to process a size exchange once the item has been received by us and accepted, we can send out your replacement.

Any further exchanges there after will be at the customer expense. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically fulfilled a Whisper & Wild store credit to the exact spend amount.

Drop us a line, we would love to hear from you !

Pop into the shop and say hello !  We offer in-store pick up too for ease of shopping.  We are located at 9 Courtville Place, Invercargill, 9810

P | 0273732143
E | hello@whisperandwild.co.nz 

Store Hours

Tuesday - Friday 10.30am - 4.00pm

Saturday 10.30am - 2.00pm