We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@whisperandwild.co.nz. If your return is accepted, we will email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items are to be returned at consumer expense.
Please return to,
Whisper & Wild
9 Courtville Place
Invercargill, 9810
Alternatively you can always contact us for any return question at hello@whisperandwild.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Items will be returned at expense of the purchaser and another item will be sent on our expense.
In terms of this not being applicable a refund will be made in the form of store credit.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on pre-sale, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us to process a size exchange once the item has been received by us and accepted, we can send out your replacement.
Any further exchanges there after will be at the customer expense.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically fulfilled a Whisper & Wild store credit to the exact spend amount.
